Privacy Policy

1. Introduction

Minskhi (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent, secure, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with:

• The Privacy Act 1988 (Cth)
• The Australian Privacy Principles (APPs)

This Policy applies to information collected:

• Through our Website
• In-store
• At appointments and private viewings
• During events and promotions
• Via customer service channels
• Through marketing activities

2. Definition of Personal Information

“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not.

We only collect sensitive information where required by law or with your consent.

3. Types of Information We Collect

We may collect:

• (a) Contact details
• (b) Purchase history
• (c) Device and technical data
• (d) CCTV footage

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, this may limit our ability to provide services.

3.1 Identity Information

• Full name
• Date of birth
• Government-issued identification (where legally required)

3.2 Contact Information

• Email address
• Phone number
• Postal address
• Country of residence

3.3 Transaction Information

• Purchase history
• Order details
• Payment method (excluding full card numbers)
• Receipts and invoices

3.4 Technical Information

• IP address
• Browser type
• Device identifiers
• Approximate location data

3.5 Marketing & Preference Data

• Communication preferences
• Survey responses
• Event attendance
• VIP status

3.6 Surveillance Data

• CCTV footage recorded in-store for security and safety purposes

3.7 Employment Information (Where Applicable)

• Job applications
• Resume data
• References

4. How We Collect Personal Information

We collect personal information when you:

• Make a purchase
• Create an account
• Book appointments
• Join VIP programs
• Subscribe to marketing
• Contact customer support
• Attend events
• Browse our Website
• Apply for employment

We may also collect information from third parties where permitted by law.

5. Purpose of Collection

We collect personal information to:

• Process transactions
• Deliver goods and services
• Verify identity
• Provide customer support
• Manage VIP relationships
• Administer promotions
• Prevent fraud
• Improve products and services
• Conduct analytics
• Meet legal obligations

6. Lawful Basis for Processing

We collect and use personal information where:

• You have provided consent
• It is necessary to perform a contract
• It is required by law
• It is necessary for legitimate business interests

7. Disclosure of Personal Information

We may disclose personal information to:

• Payment processors
• Delivery partners
• IT service providers
• Marketing platforms
• Professional advisers
• Regulators and authorities

We do not sell personal information.

8. Overseas Disclosure

Some service providers may be located overseas.

We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

9. Data Storage and Security

We implement reasonable safeguards including:

• Encrypted systems
• Secure servers
• Access controls
• Staff confidentiality obligations
• Physical security measures

No system is completely secure. Transmission of data occurs at your own risk.

In the event of a data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) and notify affected individuals and regulators as required by law.

10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil business purposes
• Meet legal requirements
• Resolve disputes
• Maintain records

Information is securely destroyed or de-identified when no longer required.

11. Access and Correction

You may request:

• Access to your personal information
• Correction of inaccurate or incomplete data

Requests must be made in writing and may require identity verification.

12. Marketing Communications

By interacting with us, you consent to receiving marketing communications.

You may opt out at any time by:

• Clicking “Unsubscribe” in emails
• Replying “STOP” to SMS messages
• Contacting us directly

Opting out does not affect transactional or service-related messages.

All marketing communications will clearly identify Minskhi as the sender and include a functional opt-out mechanism.

13. Cookies and Analytics

Our Website uses:

• Cookies
• Web beacons
• Analytics tools

These technologies help improve functionality and user experience.

You may disable cookies through your browser settings. Doing so may affect website performance.

14. Social Media and Third Parties

We are not responsible for the privacy practices of social media platforms or third-party websites.

Interactions on external platforms are governed by their respective privacy policies.

15. Children’s Privacy

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

16. Complaints Handling

17. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes take effect upon publication on our Website.

18. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of Victoria, Australia.

You agree that any dispute arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

19. Contact