Shipping & Delivery Policy

1. Overview

This Shipping & Delivery Policy outlines how Minskhi processes, dispatches, and delivers orders.

This Policy must be read together with our:

• Website Terms of Service
• Refunds, Returns & Exchanges Policy
• Promotional Terms & Conditions

Nothing in this Policy limits your rights under Australian Consumer Law.

2. Order Processing

Orders are processed within 3–7 Business Days after:

• Payment is confirmed; and
• Stock availability is verified.

Orders placed on weekends or public holidays are processed on the next Business Day.

Custom, resized, or special-order items may require additional processing time.

3. Shipping Methods

We use reputable courier and postal services, including:

• Australia Post
• Insured courier services
• Specialist jewellery logistics providers (where required)

Shipping methods and costs are displayed at checkout.

4. Delivery Timeframes

Australia

• Metro: 1–3 Business Days after dispatch
• Regional: 3–7 Business Days after dispatch

International (If Offered)

• 5–14 Business Days (estimate only)

Delivery times are estimates and may be affected by peak periods, weather, or customs.

5. Signature on Delivery

High-value items may require:

• Signature on delivery
• Photo identification
• Delivery to business addresses only

We are not responsible for loss after successful delivery confirmation.

6. Tracking

Tracking details are provided once orders are dispatched.

You are responsible for monitoring delivery status.

7. Incorrect Address

You are responsible for providing accurate delivery details.

We are not liable for delays or loss caused by incorrect addresses.

Additional fees may apply for re-delivery.

8. Lost, Delayed, or Damaged Parcels

If a parcel is delayed, lost, or damaged:

• Contact us within 7 days of expected delivery
• We will lodge an enquiry with the carrier
• Investigation timeframes depend on the carrier
• Compensation is subject to carrier and insurance terms

9. International Customs & Duties

International orders may incur:

• Import duties
• Taxes
• Customs fees

These are your responsibility.

We are not responsible for customs delays or refusal.

10. Click & Collect / In-Store Pickup (If Offered)

Orders may be collected in-store with valid ID.

We may refuse release without proper verification.

11. Risk & Title

Risk passes upon delivery or collection.

Title passes upon full payment.

12. Force Majeure

We are not liable for delays caused by events beyond our control.

13. Governing Law & Jurisdiction

This Policy is governed by the laws of Victoria, Australia.

All disputes shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

14. Contact