Shipping & Delivery Policy
1. Overview
This Shipping & Delivery Policy outlines how Minskhi processes, dispatches, and delivers orders.
This Policy must be read together with our:
- Website Terms of Service
- Refunds, Returns & Exchanges Policy
- Promotional Terms & Conditions
Nothing in this Policy limits your rights under Australian Consumer Law.
2. Order Processing
Orders are processed within 3–7 Business Days after:
- Payment is confirmed; and
- Stock availability is verified.
Orders placed on weekends or public holidays are processed on the next Business Day.
Custom, resized, or special-order items may require additional processing time.
3. Shipping Methods
We use reputable courier and postal services, including:
- Australia Post
- Insured courier services
- Specialist jewellery logistics providers (where required)
Shipping methods and costs are displayed at checkout.
4. Delivery Timeframes Australia
- Metro: 1–3 Business Days after dispatch
- Regional: 3–7 Business Days after dispatch
International (If Offered)
- 5–14 Business Days (estimate only)
Delivery times are estimates and may be affected by peak periods, weather, or customs.
5. Signature on Delivery
High-value items may require:
- Signature on delivery
- Photo identification
- Delivery to business addresses only
We are not responsible for loss after successful delivery confirmation.
6. Tracking
Tracking details are provided once orders are dispatched.
You are responsible for monitoring delivery status.
7. Incorrect Address
You are responsible for providing accurate delivery details.
We are not liable for delays or loss caused by incorrect addresses.
Additional fees may apply for re-delivery.
8. Lost, Delayed, or Damaged Parcels
If a parcel is delayed, lost, or damaged:
- Contact us within 7 days of expected delivery
- We will lodge an enquiry with the carrier
- Investigation timeframes depend on the carrier
- Compensation is subject to carrier and insurance terms
9. International Customs & Duties
International orders may incur:
- Import duties
- Taxes
- Customs fees
These are your responsibility.
We are not responsible for customs delays or refusal.
10. Click & Collect / In-Store Pickup (If Offered)
Orders may be collected in-store with valid ID.
We may refuse release without proper verification.
11. Risk & Title
Risk passes upon delivery or collection.
Title passes upon full payment.
12. Force Majeure
We are not liable for delays caused by events beyond our control.
13. Governing Law & Jurisdiction
This Policy is governed by the laws of Victoria, Australia.
All disputes shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Refunds, Returns & Exchanges Policy
1. Overview
This Refunds, Returns & Exchanges Policy (“Policy”) outlines your rights and our obligations in relation to purchases made from Minskhi, whether in-store, via appointment, or online.
Nothing in this Policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL).
Where inconsistency arises, ACL prevails.
2. Australian Consumer Law (Mandatory Rights)
Under ACL, you are entitled to:
- A refund or replacement for a major failure
- Repair or replacement for a minor failure
- Compensation for reasonably foreseeable loss or damage
A product has a major failure if it:
- Is unsafe
- Is significantly different from description
- Has a serious defect
- Would not have been purchased had the consumer known of the issue
We will comply fully with ACL obligations.
3. Change of Mind
We do not provide refunds for change of mind.
At our sole discretion, we may offer store credit within 7 days of purchase, provided:
- The item is unworn and unused
- In original condition
- With all original packaging
- Accompanied by proof of purchase
Store credit validity period will be specified at issue.
We are not obligated to provide store credit.
4. Excluded Items (Change of Mind)
The following are not eligible for change-of-mind return:
- Custom or bespoke jewellery
- Engraved items
- Resized or altered items
- Special orders
- Loose gemstones purchased after inspection
- Promotional items (unless ACL applies)
- Clearance items (unless ACL applies)
- Gift cards
5. Promotional & Clearance Purchases
Subject to ACL:
- All promotional and clearance purchases are final sale.
- No change-of-mind refunds, exchanges, or store credit apply.
- If a product is faulty, ACL rights apply.
6. Gemstone Natural Characteristics
You acknowledge that:
- Natural gemstones contain inclusions and variations
- Colour may vary under different lighting
- Slight differences between online images and physical items may occur
These natural characteristics do not constitute defects.
Returns will not be accepted on the basis of natural variation.
7. Treatment Disclosure & Certification
Where treatment or certification information is provided:
- It reflects industry standards at time of sale
- It is based on recognised laboratory reports
- It is provided in good faith
If a dispute arises regarding gemstone treatment or authenticity:
- Independent laboratory verification may be required
- Testing must be conducted by a mutually agreed laboratory
- Costs may be borne by the customer unless a defect is confirmed
- Items must not be altered prior to verification.
8. Wear, Damage & Care Responsibility
Returns will not be accepted for:
- General wear and tear
- Scratches from normal use
- Damage due to improper care
- Exposure to chemicals
- Accidental damage
- Loss of stones after purchase due to impact
Jewellery requires appropriate care and maintenance.
We may offer repair services at cost where applicable.
9. Resizing & Alterations
Resized or altered items are not eligible for return unless faulty under ACL.
Alterations requested by the customer may affect eligibility for refund.
10. Independent Valuations
Independent valuations obtained after purchase do not constitute grounds for refund unless:
- The item materially differs from description; and
- A major failure under ACL is established
Market valuation differences are not grounds for return.
11. Return Process
If you believe a product is faulty:
- Contact us within a reasonable timeframe.
- Provide proof of purchase.
- Provide clear description of the issue.
- Return the product for inspection.
We may:
- Repair
- Replace
- Refund
depending on the nature of the issue and ACL requirements.
Returns are not accepted for:
- (a) custom items
- (b) engraved items
- (c) resized items
- (d) clearance items
12. Timeframes
Claims must be made within a reasonable time after discovering the issue.
What is “reasonable” depends on:
- Product type
- Nature of issue
- Expected lifespan
13. Inspection and Verification
We reserve the right to:
- Inspect all returned items
- Verify authenticity and condition
- Refuse returns where items have been altered
Items must be returned in substantially the same condition as sold.
14. Refund Method
Approved refunds will be issued via the original payment method where possible.
Cash refunds may not be available for card transactions.
15. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for:
- Indirect loss
- Loss of profits
- Emotional distress
- Investment losses
- Consequential damages
Nothing excludes ACL rights.
16. Fraud Prevention
We reserve the right to:
- Refuse returns where fraud is suspected
- Request identification
- Report fraudulent conduct to authorities
17. Governing Law & Jurisdiction
This Policy is governed by the laws of Victoria, Australia.
You agree that any dispute arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Promotional Terms & Conditions
Important Promotional Information
These Promotional Terms and Conditions govern all promotional offers, discounts, campaigns, vouchers, privilege cards, bundle offers, clearance sales, special events, and related marketing activities conducted by Minskhi.
1. General Application
These Terms apply to all Promotions unless expressly stated otherwise in writing by Minskhi.
Minskhi reserves the right to modify, suspend, cancel, or withdraw any Promotion at any time without prior notice, subject to applicable law.
All Promotions are offered at Minskhi’s sole discretion.
Participation in any Promotion constitutes acceptance of these Terms.
2. Eligibility
Promotions are available only to customers aged 18 years or over, unless otherwise stated.
Promotions are valid only for individual retail customers and are not applicable to wholesale, trade, corporate, or commercial purchases.
Employees, contractors, and associated parties of Minskhi may be excluded from Promotions at Minskhi’s discretion.
Minskhi reserves the right to refuse participation to any person suspected of misuse, fraud, or breach of these Terms.
3. Promotion Period and Validity
Each Promotion is valid only during the advertised promotional period.
Promotions are subject to stock availability and may end earlier than advertised if stock is exhausted.
Expired Promotions will not be honoured under any circumstances.
Promotional periods are final and not subject to extension, rain checks, substitution, or replacement.
4. Eligible Products
Promotions apply only to selected items as determined by Minskhi.
Unless expressly stated, Promotions exclude:
- Clearance and end-of-line items
- Custom-made or bespoke jewellery
- Special orders
- Repairs, resizing, and servicing
- Certification and laboratory fees
- Gift cards and vouchers
- Deposits and lay-by payments
- Previously purchased items
- Consignment items
Product availability, sizes, colours, designs, and quantities are limited.
5. Discount Structure
All discounts apply only to selected full-priced, in-stock items unless stated otherwise.
Discounts are applied at the point of sale during the Promotion period only.
Discounts cannot be applied retrospectively to prior purchases.
Discounts are not redeemable for cash, credit, or refunds.
The maximum promotional discount offered by Minskhi shall not exceed 25% unless expressly stated in writing.
No Promotion applies storewide unless explicitly stated.
Only one promotional discount may be applied per transaction.
6. Combination of Offers
Promotions may not be combined, stacked, or used in conjunction with any other offer, voucher, privilege card, loyalty benefit, or discount unless approved in writing by Minskhi.
Only one Promotion may be applied per transaction.
7. Bundle and Multi-Buy Offers
Bundle and multi-buy offers apply only to designated products and collections.
All qualifying items must be purchased in a single transaction.
Bundle discounts cannot be split across multiple transactions.
Savings are applied automatically at checkout.
Bundle offers are subject to stock availability.
8. Clearance and End-of-Line Items
Clearance items are discontinued, end-of-line, or off-range products.
Clearance stock is limited and non-replenishable.
Customisation, resizing, and special orders are not available for clearance items.
Limited sizes, designs, and quantities apply.
9. Final Sale, Returns, and Refunds
All purchases are subject to Australian Consumer Law (ACL).
Subject to ACL, promotional and clearance purchases are final sale and are not eligible for change-of-mind returns, exchanges, or store credit.
Custom-made, engraved, resized, or bespoke items are non-refundable unless required by law.
Defective goods will be handled in accordance with ACL.
10. VIP and Private Client Privileges
VIP and private client offers are issued at Minskhi’s sole discretion.
VIP offers are non-transferable and valid for one-time use only unless stated otherwise.
VIP offers may not be combined with other Promotions.
Minskhi reserves the right to refuse redemption of any VIP offer that is damaged, altered, copied, duplicated, or misused.
Minskhi may revoke VIP privileges at any time in cases of misuse.
11. Stock Availability and Substitutions
All Promotions are subject to stock availability.
Minskhi does not guarantee availability of any specific product, gemstone, size, colour, or quality.
No rain checks, backorders, substitutions, or replacements apply to promotional items.
12. Pricing, Advertising, and Errors
Minskhi reserves the right to correct any pricing, advertising, typographical, or system errors.
Incorrectly advertised prices do not constitute a binding offer.
If an error occurs, Minskhi may cancel, amend, or refund the affected transaction.
13. Payment and Transactions
All purchases must be paid in full at the time of transaction unless otherwise agreed in writing.
Minskhi accepts approved payment methods only.
Title and risk in goods pass to the customer upon full payment and delivery or collection.
14. Certification and Treatment Disclosure
Where applicable, gemstone treatment, origin, and grading information is disclosed in good faith based on available information.
Independent laboratory certification may be provided upon request.
Minskhi does not guarantee future valuation, resale value, or appreciation.
15. Care, Maintenance, and Use
Customers are responsible for proper care, storage, and maintenance of purchased items.
Minskhi is not liable for damage caused by misuse, neglect, accidents, unauthorised repairs, or normal wear and tear.
16. Misuse, Abuse, and Fraud
Any attempt to manipulate, copy, resell, misuse, or abuse Promotions may result in disqualification.
Minskhi may void any Promotion obtained through improper means.
Minskhi reserves the right to refuse service where abuse is suspected.
Legal action may be taken in cases of fraud.
17. Limitation of Liability
To the maximum extent permitted by law, Minskhi excludes all liability for any loss, damage, or injury arising from or in connection with Promotions.
Where liability cannot be excluded, Minskhi’s total liability is limited to the value of the affected transaction.
Nothing in these Terms limits rights under Australian Consumer Law.
18. Privacy and Marketing
Personal information is handled in accordance with Minskhi’s Privacy Policy.
By participating in Promotions, customers consent to receive marketing communications unless they opt out.
19. Force Majeure
Minskhi is not liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, pandemics, government restrictions, supply disruptions, or technical failures.
20. Amendments
Minskhi may amend these Terms at any time.
Updated Terms take effect upon publication on our website.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Website Terms of Service
Important Legal Information
These Website Terms of Service govern your access to and use of the Minskhi website, including browsing, account creation, online purchases, appointment bookings, and related services.
By accessing or using the website, you agree to be legally bound by these Terms. If you do not agree, you must immediately cease using the website.
These Terms Must Be Read Together With
Privacy Policy
Refunds, Returns & Exchanges Policy
Promotional Terms & Conditions
1. Acceptance of Terms
These Terms govern your access to and use of the Minskhi website, including browsing, account creation, online purchases, appointment bookings, and access to related services.
By accessing or using this Website, you agree to be legally bound by these Terms. If you do not agree, you must immediately cease using the Website.
2. Amendments to Terms
We may amend these Terms at any time without prior notice.
Revisions take effect immediately upon publication on the Website.
Your continued use of the Website constitutes acceptance of the updated Terms.
You are responsible for reviewing the Terms regularly.
3. Definitions and Interpretation
ACL means Australian Consumer Law.
Business Day means a day banks are open in Victoria.
Goods means jewellery, gemstones, accessories and related products.
Services means consultations, repairs, resizing, cleaning, certification facilitation and related services.
Order means a purchase request submitted via the Website.
We / Us / Our means Minskhi.
You / Your means the user of the Website.
Headings are for convenience only.
Words importing the singular include the plural and vice versa.
References to legislation include amendments and replacements.
The word “including” means “including without limitation”.
4. Website Access and Acceptable Use
You agree that you will not:
- Use the Website for any unlawful purpose
- Upload, transmit, or distribute malicious software, viruses, or harmful code
- Attempt to gain unauthorised access to any systems, accounts, or data
- Interfere with, disrupt, or compromise the security or functionality of the Website
- Harvest, collect, or use data without authorisation
- Misrepresent your identity or affiliation
- Engage in fraudulent, misleading, or deceptive conduct
We may restrict, suspend, or terminate access without notice where misuse is suspected.
5. Website / Technical Liability
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, special, or consequential loss
- We are not responsible for technical interruptions, errors, or system failures
- We do not guarantee uninterrupted or error-free access to the Website
- We are not liable for loss arising from unauthorised access, third-party interference, or cyber incidents
Where liability cannot be excluded under Australian Consumer Law, our liability is limited to the minimum extent permitted by law.
6. Accounts and Security
Where user accounts are offered:
- You must provide accurate, current, and complete information
- You must keep login credentials confidential and secure
- You are responsible for all activity conducted under your account
- You must not share access with unauthorised persons
We are not liable for loss arising from unauthorised account use.
You must notify us immediately of any suspected security breach.
7. Intellectual Property
All Website content including text, images, videos, designs, logos, trademarks, layout, and software is owned by or licensed to Minskhi and protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercialise content without written consent.
8. Product Information and Images
We take reasonable care to ensure accuracy.
However, you acknowledge that:
- Gemstones are natural and vary in colour, clarity, and inclusions
- Images are illustrative only
- Screen settings may affect appearance
- Weights and dimensions may vary slightly
- Natural characteristics are not defects
9. Certification, Treatment and Disclosure
Where certification, grading, or treatment information is provided:
- It is based on recognised laboratory reports and industry standards
- It is provided in good faith
- It reflects information available at time of sale
- We do not guarantee absolute consistency across laboratories
10. Investment and Resale Disclaimer
You acknowledge that:
- Gemstones and jewellery are not guaranteed investments
- Market value fluctuates
- Resale value is not guaranteed
- Appreciation is not assured
- No advice provided constitutes financial or investment advice
11. Orders and Contract Formation
The Website constitutes an invitation to treat.
Your Order constitutes an offer.
A binding contract is formed only when:
- We confirm acceptance; or
- Goods are dispatched
We may decline or cancel Orders due to:
- Pricing errors
- Stock unavailability
- Fraud suspicion
- System errors
- Breach of Terms
Refunds will comply with ACL.
12. Pricing and Payment
All prices are in AUD and include GST unless stated.
Prices may change without notice.
We reserve the right to correct errors.
Payments are processed through third-party providers.
We do not store full card details.
13. Delivery, Collection and Risk
Delivery options are displayed at checkout.
Timeframes are estimates only.
Risk passes upon delivery or collection.
Title passes upon full payment.
We are not responsible for courier delays beyond our control.
14. International Transactions (If Applicable)
Where international shipping is offered:
- You are responsible for customs duties and taxes
- Delays may occur
- Local laws apply
- We are not responsible for import restrictions
15. Promotions and Offers
All promotions are subject to our Promotional Terms & Conditions.
Unless stated otherwise, promotions:
- Are time-limited
- Apply to selected items only
- Are non-transferable
- Cannot be combined
16. Returns and Repairs
Returns are governed by our Refunds Policy.
Custom, engraved, resized, and bespoke items may have limited return rights.
Repairs and services are subject to separate terms.
17. Reviews, Feedback and Submissions
If you submit content:
- You warrant you own the rights
- You grant us a perpetual licence to use it
- You consent to modification and publication
- Attribution is not guaranteed
We may remove content at our discretion.
To the extent permitted by law, you waive any moral rights in such content.
18. Third-Party Links and Services
The Website may contain links to third-party websites.
We do not control or endorse third parties.
We are not responsible for their content or practices.
Access is at your own risk.
19. Privacy
Use of personal information is governed by our Privacy Policy.
By using the Website, you consent to such collection and use.
20. Disclaimer
To the maximum extent permitted by law:
- The Website is provided “as is”
- We do not guarantee uninterrupted access
- We exclude warranties not required by law
21. General Liability
To the maximum extent permitted by law, we are not liable for:
- Indirect loss
- Loss of profits
- Loss of opportunity
- Data loss
- Consequential damages
ACL rights remain unaffected.
22. Indemnity
You agree to indemnify Minskhi against all losses, claims, and expenses arising from your breach of these Terms, your misuse of the Website, or your unlawful conduct, except to the extent caused by our negligence.
23. Force Majeure
We are not liable for failure caused by events beyond our reasonable control, including:
- Natural disasters
- Pandemics
- Government restrictions
- Supply disruptions
- Technical failures
24. Severability
If any provision is invalid, the remainder remains enforceable.
25. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia.
You agree that any dispute arising in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Privacy Policy
1. Introduction
Minskhi (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent, secure, and responsible manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with:
- The Privacy Act 1988 (Cth)
- The Australian Privacy Principles (APPs)
This Policy applies to information collected:
- Through our Website
- In-store
- At appointments and private viewings
- During events and promotions
- Via customer service channels
- Through marketing activities
2. Definition of Personal Information
“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not.
We only collect sensitive information where required by law or with your consent.
3. Types of Information We Collect
We may collect:
- (a) Contact details
- (b) Purchase history
- (c) Device and technical data
- (d) CCTV footage
Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, this may limit our ability to provide services.
3.1 Identity Information
- Full name
- Date of birth
- Government-issued identification (where legally required)
3.2 Contact Information
- Email address
- Phone number
- Postal address
- Country of residence
3.3 Transaction Information
- Purchase history
- Order details
- Payment method (excluding full card numbers)
- Receipts and invoices
3.4 Technical Information
- IP address
- Browser type
- Device identifiers
- Approximate location data
3.5 Marketing & Preference Data
- Communication preferences
- Survey responses
- Event attendance
- VIP status
3.6 Surveillance Data
- CCTV footage recorded in-store for security and safety purposes
3.7 Employment Information (Where Applicable)
- Job applications
- Resume data
- References
4. How We Collect Personal Information
We collect personal information when you:
- Make a purchase
- Create an account
- Book appointments
- Join VIP programs
- Subscribe to marketing
- Contact customer support
- Attend events
- Browse our Website
- Apply for employment
We may also collect information from third parties where permitted by law.
5. Purpose of Collection
We collect personal information to:
- Process transactions
- Deliver goods and services
- Verify identity
- Provide customer support
- Manage VIP relationships
- Administer promotions
- Prevent fraud
- Improve products and services
- Conduct analytics
- Meet legal obligations
6. Lawful Basis for Processing
We collect and use personal information where:
- You have provided consent
- It is necessary to perform a contract
- It is required by law
- It is necessary for legitimate business interests
7. Disclosure of Personal Information
We may disclose personal information to:
- Payment processors
- Delivery partners
- IT service providers
- Marketing platforms
- Professional advisers
- Regulators and authorities
We do not sell personal information.
8. Overseas Disclosure
Some service providers may be located overseas.
We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.
9. Data Storage and Security
We implement reasonable safeguards including:
- Encrypted systems
- Secure servers
- Access controls
- Staff confidentiality obligations
- Physical security measures
No system is completely secure. Transmission of data occurs at your own risk.
In the event of a data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) and notify affected individuals and regulators as required by law.
10. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil business purposes
- Meet legal requirements
- Resolve disputes
- Maintain records
Information is securely destroyed or de-identified when no longer required.
11. Access and Correction
You may request:
- Access to your personal information
- Correction of inaccurate or incomplete data
Requests must be made in writing and may require identity verification.
12. Marketing Communications
By interacting with us, you consent to receiving marketing communications.
You may opt out at any time by:
- Clicking “Unsubscribe” in emails
- Replying “STOP” to SMS messages
- Contacting us directly
Opting out does not affect transactional or service-related messages.
All marketing communications will clearly identify Minskhi as the sender and include a functional opt-out mechanism.
13. Cookies and Analytics
Our Website uses:
- Cookies
- Web beacons
- Analytics tools
These technologies help improve functionality and user experience.
You may disable cookies through your browser settings. Doing so may affect website performance.
14. Social Media and Third Parties
We are not responsible for the privacy practices of social media platforms or third-party websites.
Interactions on external platforms are governed by their respective privacy policies.
15. Children’s Privacy
We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.
16. Complaints Handling
If you have concerns about privacy, contact us:
- Email: support@minskhi.com
- Location: Chadstone Shopping Centre, Victoria
We will investigate complaints promptly and respond in writing.
If unresolved, you may contact:
- Office of the Australian Information Commissioner (OAIC)
- www.oaic.gov.au
17. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes take effect upon publication on our Website.
18. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of Victoria, Australia.
You agree that any dispute arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Contact us
-
Chadstone Shopping Centre,
Lower Ground Level,
1341 Dandenong Rd,
Melbourne Victoria 3145 Australia. - +61 468 382 844
- support@minskhi.com
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We at MINSKHI wish to acknowledge the Traditional Custodians of the land on which we operate and extend our respect to their Elders, past and present. We recognise the deep connection to the land, waters, and community of the Indigenous peoples of this area and commit to building a future that honors this relationship. We pay our respects to the ongoing living cultures of Aboriginal and Torres Strait Islander peoples, and acknowledge the important role Indigenous people continue to play within Australia. We stand in solidarity towards fostering an inclusive and respectful environment for all.
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